MOST COMMONLY ASKED QUESTIONS

Do you ship all over UK?

Yes Shi Tree delivers all across UK.

How soon will I receive my order?

Your product typically will be dispatched within 24 hours of ordering. You will receive your product within 3-5 working days.

What is the shipping cost? 

Shipping cost is £2.40. 

How can I track my order?

You will receive tracking information as soon as the product is dispatched. Usually within 24 hours after purchase.

Who will deliver my parcel?

Your parcel will be delivered by Hermes.

 Do you deliver internationally?

Yes we do. We have an international shipping option available on Etsy. If you want to get your item delivered outside of UK Click here.

Can I pay for the order, but get it delivered to someone else?

Yes you can, all you need to do is change the name and delivery address on PayPal check out page if you are buying the product for someone else.

I entered my address wrong, what do I do?

If you have entered the wrong delivery address please contact us immediately within the 1st hour of order on info@shi-tree.com. Please provide the full summary of your order, when you made the order, full name and email address used in your checkout with PayPal, dont forget to include the correct delivery address.

If you still have a question please dont hesitate to contact Shi Tree at info@shi-tree.com